Free delivery over £50 Order by 11am Same day Despatch

FAQs

All our Recipes Kits include everything you need to create delicious meals, from fresh pasta and sauce or garnish if appliable. For instance, if you order Ravioli Spinach, you will receive a portion of freshly made Ravioli Pasta with Spinach Filling and the Sauce of your choice.

Preparation instructions are on each product page in the website.

Just Cook and enjoy your food! Buon appetito!

At Pasta Roma, we strive to engage with the world around us in a sustainable and responsible manner.
Our boxes are made from 100% recyclable cardboard, and any plastic included (such as containers for sauces or garnishes) can also be recycled. Currently, the only packaging that cannot be recycled is our ice packs (we’re working on this!). However, they are fully sustainable, containing a mix of cornstarch and water, which can be rinsed down the drain or simply kept in the freezer for future use.
If you find you have too many ice packs, please reach out to our Customer Success Team, and we will happily provide a return label at no cost so you can send them back to us for reuse.

For customers outside of Central London, we also use 100% recyclable, paper-based insulating liners that keep your pasta chilled for up to 50 hours. These liners are also vegan and food-safe.

There are a few common reasons why your discount code might not be functioning:
All our codes are case-sensitive, so please copy and paste them when applying.
The code may have expired, as many codes automatically do after a specific promotional period.
You may be an existing customer trying to use a code intended for new customers.
If you’re having trouble with a discount code, please contact our customer support at +44 776 625 2240 or [email protected].

Yes! We offer vegan, vegetarian, and meat-free pasta dishes on all our weekly menus. Look for the icons in the bottom left-hand corner of our product images.
Please note that you will see both ‘Vegetarian’ and ‘meat-free’ dishes. The distinction is that meat-free dishes may include cheeses like Grana Padano, which contains animal rennet.
Unfortunately, we no longer offer gluten-free products while we make improvements to our range. We appreciate your patience!

To view the list of ingredients and allergens for a recipe kit order, click on the dish and select the drop-down arrow in the “Ingredients” section.
If you have any further questions regarding allergens, please contact our Customer Success Team at [email protected] before placing your order.

We deliver across the UK, Monday to Friday, excluding bank Holidays.

We deliver across the UK.

We work closely with our delivery partners to ensure every order reaches you on time. If your pasta has not been delivered to your designated address by 9 PM on the delivery day you selected, please let us know. We will investigate the matter with the delivery partner responsible for your order.
You can reach us via email at [email protected] or by phone at +44 776 625 2240.

At Pasta Roma Delishop, we strive to deliver your fresh pasta quickly and efficiently. Here’s everything you need to know about our delivery process:
Delivery Days: Monday to Friday (excluding Bank Holidays).
Same-Day Dispatch: Orders placed before 11 AM are dispatched the same day.
Next-Day Dispatch: Orders placed after 11 AM are dispatched the next working day.
Weekend Orders: Orders placed on Saturdays or Sundays will be dispatched on Monday.
Delivery Confirmation: You will receive a Dispatch Confirmation email with your estimated delivery date.
Delivery Address & Safe Place Policy
It is your responsibility to provide the correct delivery address and any special instructions. If no one is available to receive the delivery, our driver may leave your order in a designated safe place at their discretion.
Our packaging is designed to keep products fresh for up to 24 hours.
If the order is left in a safe place and is subsequently stolen or damaged, we do not accept liability. However, we may offer a refund or compensation at our discretion.
Estimated Delivery Timeframes
Standard Delivery: Orders typically arrive within 1-2 working days after dispatch, depending on your location.
Delays: While we aim to meet all delivery times, external factors (e.g., weather, courier delays) may affect delivery schedules. If your order is delayed, we will notify you as soon as possible.

Delivery Fees
Delivery Fees: Standard delivery by DHL costs £4
Free Shipping: Enjoy free delivery on orders over £50